It is important to track all of your customer contacts. Power Flash will record every time that you talk to a customer after he orders, along with the reason for the contact. The system will separate complaints by cause and result, allowing you to pinpoint problems in your operation. This tracking also allows you to give your customers a future credit, as well as charge or credit the restaurant or driver depending on whose fault it was.
Whenever the customer orders again, the CSR will have all information about prior problems encountered by that customer at their fingertips.